Common Queries
You Asked, We Answered
How long is shipping?
Please allow 2-3 business days for processing and 3-7 business days for shipping. You will be contacted by email if there are any delays with your order. Please be mindful that our shipping company does not deliver over the weekend so if you place an order on Friday or Saturday your order will not be processed until Monday morning. Thanks for understanding!
What is your return policy?
We cannot accept returns on hair or Balmy products that have been opened. Thank you for your understanding.
What are the payment options?
Accept all major credit/debit cards, Cash App, Apple Pay and Paypal
How to care for my hair?
Straight & Body Wave
- Shampoo at least once a week using a good quality sulfate-free shampoo.
- Do not massage the hair.
- Rinse thoroughly.
- Apply a moisturizing conditioner and comb hair starting with the ends working your way up to your scalp.
- Rinse thoroughly.
- Allow hair to air dry.
Deepwave
- Apply moisture rich conditioner and comb hair starting with the ends working your way up to the scalp.
- Leave conditioner in for at least 15 minutes or more.
- Do not massage the hair.
- Rinse thoroughly.
- Scrunch hair gently to enhance curls.
- When damp, apply a dime size of anti-frizz, alcohol free hair serum.
- For soft kinks, a curl cream may be required for a more tamed look.
- Allow hair to air dry.
- Do not use oil products or excessive products on curly hair, it will cause matting
How many bundles do I need?
10-16"- 2 bundles
18-24”-3 bundles
26-30" -4 bundles